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Breastpump Warranty FAQ

Breastpump Warranty
(Shop for breastpumps here)

Q: Do your breastpumps come with the Spring Singapore Safety Mark
A: Yes, all our breastpumps come with the Spring Singapore Safety Mark that ensures our power adaptors are safe for use in Singapore

Q: How long is my warranty?
A: The warranty for our breastpumps is for 1 year (For Medela, dependent on warranty top up option selected). The start date of your warranty is either from the date of purchase or baby's birth date, whichever is later. The difference between the baby's date of birth and purchase date should not be more than 5 months.

Q: How do I register/activate my warranty?
A: No activation/registration of warranty is required from us, all we required is for you to keep the receipt for proof of purchase. Do take note that the warranty is non-transferable and is applicable to the original purchaser

Q: What does my warranty cover?
A: Our warranty covers the pump unit and the power adaptor(for select models).
(An additional service that we provide over other retailers.)

Q: What doesn't my warranty cover?
A: The warranty does not cover damages caused by improper care or use, which include
           - any water or breastmilk getting into the motor
           - any cracks or scratches found on any parts of the breastpump

Q: Do you provide breast pump rentals when my pump is being serviced?
A: Yes, we do provide a replacement pump for you to use while your pump is being serviced. A refundable deposit is required, ($50 for Spectra, $200 for Medela). Pump rentals are subject to availability.

Q: What do I do if my warranty is over?
A: We do provide repairs for breastpumps whose warranty has expired at a service fee, excluding the cost of any spart parts required. *Applicable to breastpumps bought from First Few Years only. There is a 3 months warranty for the serviced pump for the same fault.

For any other enquiries, feel free to email us at sales@firstfewyears.com.sg.