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I am unable to find my password in order to verify my account.

Do check your 'Spam' or 'Junk' folder for the verification password.

 
What are the available payment options?

We accept Paypal, Visa and Mastercard payment using our secure server to ensure your privacy and security.

 
Do you offer free local shipping?

As a matter of fact, we do! Shipping is free for purchases over $50 inclusive of GST.

 
Do you ship outside of Singapore?

Unfortunately, we do not.

 
Can I change my address after I have placed my order?

In the event that you decide to change the delivery address, please call our friendly Customer Service Hotline at +65 68363693 within 24 hours to make the required changes.

 
How long does it take for me to receive my order?

At First Few Years, we aim to give you your items in 3 to 5 working days. Our Customer Service officers will inform you of the delivery date and times so that you do not have to worry about not being around to receive your items.

 
What is your return policy?

Return Policy: All purchases are not refundable but exchangeable. Merchandise must be returned within 7 days of receipt of goods for exchange. Merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products. All furniture and items that have been assembled will incur a 30% restocking fee. Some products are considered special order items and unfortunately are not returnable. If this is the case it will be clearly noted on the product page. Merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products. Please enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return. Please Note: We cannot accept returns for the following classes of products: feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, video/audio tapes, and undergarments. All refunds & exchanges are subject to the final approval.

 
Am I able to cancel my order?

We normally process all orders within 1-2 working days. If you notify us within that timeframe, your order would be successfully cancelled.

 
How do I become a VIP member?

For online purchases : For any purchase worth $300 and above, you would be eligible for a VIP membership. The VIP card would be mailed to your address or delivered with the items that you have purchased.

For in-store purchases : Spend a minimum of $300 within 3 months, maximum of 3 receipts.

 
Am I able to combine receipts from my online purchase and store purchases to join the VIP membership?

Yes you are able to combine a maximum of 3 receipts/invoice (purchases within 3 months). Present your receipts/invoice to First Few Years store, and sign up for a VIP membership.

 

What privileges do I enjoy if I am a VIP member?

You would be able to enjoy 10% discount on regular price items (except for Bugaboo items), valid for on-site and online purchase.

 

How long is the VIP membership valid for?

The membership is valid for 1 year from date of issue. If you have spent $500 or more during the period, the VIP membership will be extended for another year.

I am an existing VIP member in-store, but I do not see the VIP member discount reflected upon cart out. What should I do?

Please email a picture of your VIP card with the email address you have created on our website to sales@firstfewyears.com.sg. A customer service officer will assist you further with your account.

 
I would like to receive information on any upcoming discounts or promotions. How do I go about it?

You may like us on our Facebook page - https://www.facebook.com/firstfewyears to be notified on any new promotions and discounts. Keep a lookout – we are always featuring great deals!